At CareFirst Home Health Care, your privacy and the confidentiality of your health information are fundamental to the trust you place in us. This policy explains what we collect, how we use it and how we protect it.
1. Information We Collect
- Personal information such as your name, address and contact details when you book or enquire.
- Health-related information necessary to provide safe, appropriate care.
- Non-personal information such as browser type and visit times, used for website analytics.
2. How We Use Your Information
- To deliver personalised healthcare services at your home.
- To process payments and manage appointments.
- To prepare medical reports and insurance documentation at your request.
- To communicate with you about your care, updates or offers you have agreed to receive.
3. Data Protection
We apply strict security measures to safeguard the confidentiality and integrity of your information. We process personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Your data is not shared with third parties without your consent, except where required by law or to provide the care you have requested.
4. Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, though some features may not work as intended.
5. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to legal and clinical record-keeping requirements. Contact us to make a request.
6. Contact Us
For any questions about this Privacy Policy, email privacy@carefirstuae.com or call +971 58 947 4302.
Have a UAE-qualified legal advisor review this policy before publishing, and confirm the privacy email address is live.